This is a comprehensive resource for knowing who to call in Victoria, BC, based on the issue you’re facing—whether it’s bylaw concerns, public works, or safety matters.

• If there is immediate concern for personal or community safety, call 911.
• For all other situations, quickly search by keyword—such as bylaw, public works, graffiti, or noise—to locate the appropriate contact or department.
• Our search bar and linked table of contents will help you find help fast, with all the right phone numbers and links at your fingertips.

Where to Report – By Agency

Complete guide to community reporting in Downtown Victoria

Victoria Police Department (VicPD)

Report crimes or safety concerns directly to VicPD.

 Examples of Reportable Issues:

• Theft or property crime under $5,000
• Suspicious activity
• Traffic complaints
• Noise disturbances
• Mental health or substance use crises (via Co-Response Team)

 What to Include in Your Report:

• Clear description of the incident
• Date, time, and location
• Names or descriptions of individuals involved (if known)
• Supporting evidence (photos, videos, etc.)

How to Report:

• Emergency (immediate danger or crime in progress):
  📞 Phone: 911
• Non-Emergency:
  📞 Phone: 250-995-7654
  🌐 Report a Crime Online

Bylaw Services – City of Victoria

Bylaws regulate a wide range of activities and issues and are used to support safety, vibrancy, and livability in Victoria.

Examples of Reportable Issues:

• Excessive or disruptive noise
• Encampments in public spaces
• Unsightly or hazardous property conditions
• Zoning infractions (e.g., sheltering, land use)
• Tree protection, towing, or vehicle-for-hire violations

What to Include in Your Report:

• Issue description and relevant bylaw (if known)
• Date, time, and location
• Identifiers like license plates (if applicable)
• Photos, videos, or witness info (if available)

 How to Report:

• 🌐 Online Form

Hours of Operation:

• Reports accepted online 24/7
• Noise complaints: Bylaw responds between 8 a.m. and 4 p.m.

Public Works – City of Victoria

If you notice an issue in a public space—big or small—we want to hear about it.

Common concerns include:

• Overflowing garbage cans
• Illegal dumping
• Graffiti
• Broken or missing signage
• Unpleasant odours
• Infrastructure damage (e.g., benches, sidewalk bricks)

What to Include:

• Clear photo (if possible)
• Exact location (address or nearby landmark)
• Description of the issue

How to Report:

• During Business Hours (Mon–Fri, 7 a.m.–4 p.m.):
  📞 Phone: 250-361-0400
  📧 Email: pw@victoria.ca
• 🌐 Service Request Form
• After Hours (urgent issues only):
  📞 Phone: 250-361-0400 (24/7, ask for Public Works)

Victoria Fire Department

Handles emergencies, fire hazards, and prevention inspections.

Examples of Reportable Issues:

• Active fire or smoke (structure, vehicle, vegetation)
• Illegal or unsafe open fires (parks, beaches, etc.)
• Carbon monoxide or alarm-related rescues
• Fire hazards or code violations

What to Include:

• Description of the hazard or situation
• Exact location (address or landmark)
• Time/date
• Visual cues (e.g., visible smoke, flames)

How to Report:

• Emergency:
  📞 Phone: 911
• Non-Emergency/Fire Prevention Inquiries:
  📞 Phone: 250-391-6624
  🏢 Phone Fire Prevention: 250-920-3360 (Weekdays, 8:30 a.m. – 4:30 p.m.)
  📧 Email: vfd@victoria.ca

CRCL – Crisis Response, Community-Led

Non-police crisis intervention service.

Situations for CRCL Support:

• Mental health distress
• Emotional crises
• Substance use concerns
• When a peer-led, trauma-informed response is preferred

What to Include:

• Brief summary of the situation
• Location
• Preferred contact method (call or text)

Contact:

📞 Phone/Text: 250-818-2454
🕒 Hours: 7:30 a.m. – 12:30 a.m., daily
🌐 CRCL Website

⚠️ Call 911 for life-threatening emergencies.

DVBA Clean Team – Downtown Victoria Business Association

Cleans graffiti, needles, and litter on private properties downtown.

Examples of Reportable Issues:

• Graffiti or tagging on storefronts
• Used needles or drug debris
• Sidewalk litter or biohazards adjacent to businesses

What to Include:

• Description (type of issue)
• Exact location
• Date/time
• Photos (optional but helpful)

How to Report:
📞 Phone: 250-386-2238
📧 Email: rob@downtownvictoria.ca
🧼 Contact: Rob Caunter, Clean Team Manager

🧰 Services Provided:

• Graffiti removal (private property, DVBA zone)
• Litter & debris cleanup
• Needle & biohazard pickup
• Painting over graffiti (paint must be provided by property owner)

🕒 Hours:

• Monday to Friday, 8 a.m. – 4 p.m.

Good Night Out Victoria (Available to businesses only)

Supports nightlife safety through community outreach and training.

Services Offered:

• Street team patrols Fridays & Saturdays, 11 p.m.–3 a.m.
• Harm reduction supplies (water, naloxone, phone chargers)
• Staff training on consent, bystander skills, and de-escalation
• In-venue education sessions

How to Request:
📧 Email: victoria@goodnightoutvancouver.com
🌐 GNO Victoria Website

📋 Include in Your Request:

• Venue/organization name
• Type of support (training, patrol, etc.)
• Preferred format
• Contact details

Parking Services – City of Victoria

The City of Victoria operates five parkades, three surface parking lots, and has nearly 2,000 on-street spaces to choose from.

Parking Types:

• Meters: Paid 8 a.m.–8 p.m.; free Sundays and holidays
• City Parkades: Paid Mon–Sat; free after 8 p.m. and on Sundays. To request a parkade security guard to accompany you to your vehicle, call SafeWalk at 250.686.3715. check real-time online parkade availability, or use the Park Victoria app.
• Surface Lots: Paid 24/7 via app (no ticket display required)

Reporting Parking Issues:

Examples of Reportable Issues:

• Expired meters or illegal parking
• Overnight violations (2:30 a.m.–5:30 a.m.)
• Permit zone enforcement
• Ticket disputes or residential permit setup

What to Include:

• Vehicle plate
• Date/time/location
• Description of issue
• Ticket copy (if disputing)
• Proof of residence (for exceptions)

How to Report:

📞 Call: 250-361-0260

📧 Email: parkingservices@victoria.ca

🌐 Website: Parking Services Info/Parking Ticket Review Form

Animal Control – City of Victoria

Deals with issues involving domestic animals within City limits.

Reportable Issues:

• Aggressive or loose dogs
• Injured or stray animals
• Lost & found pets
• Animal licensing issues

What to Include:

• Animal type and behavior
• Location and time
• Owner or licence details (if known)
• Photos (if possible)

How to Report:
📞 Phone: 250-414-0233
🕒 Hours: 9 a.m. – 5 p.m., daily (incl. holidays)

⚠️ For public safety issues after hours, call the same number and follow the voicemail instructions to reach the on-call officer.

Additional Training, Workshops and Resources

• Safety Talks with a VicPD Community Resource Officer: Request a Safety Talk
• City of Victoria Earthquake Preparedness Workshops: Register for an upcoming workshop or book a workshop for a group 
• Fire Safety Presentations: Request a Fire Safety Presentation
• Canadian Mental Health Association: Explore Mental Health Support Workshops for Staff 
• AVI Harm Reduction: Naloxone Training
• TIPS (Training in Prevention and Safety) Training for Hospitality staff: Sign up for TIPS
• City of Victoria Bylaw Security Assessments: Sign Up for a Security Assessment